While Pleiades implements robust security measures to protect your data, your actions play a critical role in maintaining the security of your account. This guide provides best practices to help you keep your account safe.
Essential Security Steps
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Use a Strong, Unique Password
Your password is your first line of defense. Make sure it is:
- At least 12 characters long
- A mix of uppercase and lowercase letters, numbers, and special characters
- Not used for any other account
- Not based on personal information that others might know
Consider using a password manager to generate and store strong, unique passwords for all your accounts.
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Enable Multi-Factor Authentication (MFA)
Multi-factor authentication adds an extra layer of security by requiring a second form of verification beyond your password.
To enable MFA on your Pleiades account:
- Go to "Account Settings" in your dashboard
- Select "Security"
- Click "Enable Two-Factor Authentication"
- Follow the prompts to set up either SMS verification or an authenticator app
We strongly recommend using an authenticator app (like Google Authenticator, Microsoft Authenticator, or Authy) rather than SMS for better security.
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Be Cautious with Login Sessions
Take care when and where you log into your Pleiades account:
- Always log out when using a shared or public computer
- Check "This is a public computer" when appropriate so the session expires quickly
- Avoid logging in on public Wi-Fi networks if possible
- If you must use public Wi-Fi, consider using a VPN
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Monitor Account Activity
Regularly check your account for any suspicious activity:
- Check for unexpected changes to your account settings
- Report any suspicious activity immediately
Important Warning
Pleiades will never ask for your password via email, chat, or phone. If anyone claiming to be from Pleiades requests your password, it is a phishing attempt. Report it to support@pleiadesmh.com immediately.
Additional Security Recommendations
Device Security
The devices you use to access Pleiades should also be secure:
- Keep your operating system and browsers updated
- Use antivirus/anti-malware software and keep it updated
- Enable device encryption when available
- Use a screen lock or password on all devices
Recognize Phishing Attempts
Be vigilant against phishing attacks that try to steal your login credentials:
- Always verify email addresses carefully before clicking links
- Check that website URLs begin with "https://www.pleiades.com" before entering any login information
- Be suspicious of urgent requests for your account information
- When in doubt, go directly to pleiades.com by typing the URL in your browser
What to Do If You Suspect a Security Issue
If you believe your account has been compromised or notice suspicious activity:
- Act quickly - The sooner you respond, the better
- Change your password immediately - Use a new, strong password
- Enable MFA if you haven't already
- Contact our support team at support@pleiadesmh.com or through the in-app help chat
- Review all account settings for any unauthorized changes
- Check other accounts if you used the same password elsewhere (and change those passwords too)
Regular Security Checkup
We recommend performing a security checkup of your account every 3-6 months:
- Update your password
- Verify your recovery information is current
- Review your connected devices and remove any you no longer use
- Check your notification settings to ensure you receive security alerts
By following these best practices, you can significantly enhance the security of your Pleiades account and protect your sensitive health information.