At Pleiades, we offer flexible payment options to meet your therapy needs. This guide answers common questions about our subscription payment options.
Payment Options Overview
Starter
$15per month
- Matching Algorithm Access
- Access To Client List
- Note Taking
- Client Messaging
- Calendar Management
- Online Support
Most Popular
Professional Tiers
Varies between $35-$80per month
- Access to both automated billing and appointment management
- Electronic Medical Records Access
- Insurance Billing
- Multi-Provider Support
- Advanced Analytics
- White-Label Options
Enterprise
Custom
- Custom solutions
- Priority support
- Advanced analytics
- Multi-provider support
- White-label options
All Payment Options Include:
- Secure messaging platform access
- Therapist dashboard and tracking tools
- Note Taking
- Client management tools
How do Pleiades payment options work?
Pleiades offers several payment methods to accommodate different therapy needs and budgets:
- Monthly Subscriptions: Montlhy payments
- Insurance: Recive payments from in-network clients.
Therapist sets their own rates, and these may vary based on credentials, experience, and specialization.
What's included with each payment option?
| Feature | Free Version | Starter | Professional | Professional Plus | Professional Max |
|---|---|---|---|---|---|
| Scheduling Therapy Sessions | Not Included | Not Included | Option to choose this or Billing | Included | Included |
| Messaging Access | ✓ | ✓ | ✓ | ✓ | ✓ |
| Resource Library for Progress Checks and Screeners | ✓ | ✓ | ✓ | ✓ | ✓ |
| Billing for Sessions | Not Included | Not Included | Option to choose this or Scheduling | ✓ | ✓ |
| Automated Insurance | Not Included | Not Included | Not Included | Not Included | ✓ |
How is billing handled?
Billing depends on your selected payment option:
- Pay-Per-Session: Your payment method is charged after each completed session.
- Monthly Sessions: You're billed at the beginning of each month for your package.
- Insurance: We collect your copay and bill your insurance directly for in-network providers.
All payments are processed securely through Stripe. You'll receive an email receipt for each transaction.
How do I update my payment information?
To update your payment method or billing information:
- Log into your account
- Go to "Account Settings" → "Payment Methods"
- Select "Add New Payment Method" or edit existing information
- Set your preferred default payment method
What payment methods do you accept?
We accept:
- Major credit/debit cards (Visa, Mastercard, American Express, Discover)
- PayPal
- Insurance (for eligible services)
What happens if my payment method fails?
If your payment is declined:
- You'll receive a notification by email
- We'll attempt to process the payment again after 24 hours
- If the second attempt fails, you'll have to update your payment information
- After this 24 hr period, your ability to access paid features will be paused
To avoid interruptions, please keep your payment information current.
Still have questions?
Our support team is available to help with any billing or payment questions:
- Email: support@pleiadesmh.com
- TARS chat: Available through the help center 24/7